Centro de investigación científica
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Strategies for bridging the Internet digital divide in ...
The Internet has become a catalyst of the global economy. Developing countries are lagging behind developed countries due to unequal access to the Internet and other information and communication technologies (ICTs). Governments are challenged to establish adequate strategies to reduce this gap and achieve the inclusion of their citizens. In this context, developing countries...
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The power of fair information practices – A control a...
Most companies’ new business practices are based on customer data. These practices have raised privacy concerns because of the associated risks. Privacy laws require companies to gain customer consent before using their information, which stands as the biggest roadblock to monetise this asset. Privacy literature suggests that reducing privacy concerns and building trust may...
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Benefit-confirmation model for post-adoption behavior o...
Facilitated by advancement in technology, today, usage of mobile instant messaging (MIM) applications is a dominant global phenomenon that permeates every part of the world. This phenomenon results in drastic shift in customer attitude and behavior on how to connect and interact with others. MIM service has been replacing telecommunications operators (telcos)’ short message...
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An expectation-confirmation model of continuance intent...
We are living in an era where data lead to opportunities, especially customer data. According to privacy laws, however, without customers’ authorisation, organisations face many limitations in using identifiable information for secondary purposes. Consequently, organisations are missing out on many potential business opportunities to capitalise on customer data. Privacy concerns have become the biggest...
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